Schedule an Appointment
Payment Terms and Cancellation Policy
Our appointments are pre-payable online or by phone, by credit or debit card. After you are seen in our clinic, if your appointment fee is more than the amount you have paid (e.g. if you require additional treatment such as prescriptions, swabs, or a different type of appointment etc), this is payable after your appointment is finished by debit or credit card.
If there is no wax or debris to remove from a patient’s ears following examination, no microsuction might be necessary. This results in a discussion, with the clinician, of likely causes of hearing loss and potential further investigations the patient may need. Microsuction not being performed during an appointment does not entitle patients to any kind of refund of their appointment fees. Being seen in the clinic takes up an appointment slot and clinician time, hence a fee needs to be charged. The clinic cannot be held responsible for lack of requirement for microsuction in specific patients. There are multiple causes of hearing loss and sometimes this symptom is not related to wax build up. Our clinicians are able to consult with patients regarding other causes of hearing loss and any suggested further investigations. Any partial refund returned to patients is completely discretionary and is decided by the individual clinicial seeing the patient.
When a patient cancels without giving enough notice, they prevent another patient from being seen.
Please call us on 0208 004 7808 at least 24 hours prior to your scheduled appointment to notify us of any changes or cancellations. If prior notification is not given, there will be a cancellation fee of 50% of the value of the missed appointment including a 2.5% administrative charge to process the partial refund. Cancellations of appointments more than 24h from the time of the appointment incur a 2.5% administrative charge which will be deducted from your partially refunded fee.
These terms cannot be altered due to reasons beyond the Ear Care Lab’s control. This includes: weather conditions, natural disasters, strikes, transportation, illness, childcare, patients developing Covid-19 symptoms etc.
Booking an appointment online or on via telephone implies acceptance of these terms.
Microsuction Home Visits
This is a home visiting service for microsuction.
A deposit (50% of the value of the home visit appointment) needs to be taken for this service via telephone or bank transfer. We cover the areas of Ealing, Harrow, Wembley, Greenford, Stanmore, Pinner, Watford, Bushey. If you live outside of these areas please call to discuss special arrangements.
Appointments for home visits need to be arranged by calling 0208 004 7808.
Wax removal by microsuction for one or both ears. Usually lasts 15 minutes.
Microsuction Follow Up
Occasionally (less than 5% of cases) patients may need to return for further microsuction post softening of their ear wax. This is for cases with extremely hard wax which would be too uncomfortable to remove in the first appointment.
Consultation And Treatment
E.g. for ear infection, ear pain, tinnitus, middle ear problems or other ear symptoms. Microsuction is included in this price (if required). A more detailed consultation which usually lasts 20 minutes
This is when a sample of skin/fluid/debris/pus is taken from your ear. This is often required when managing an ear infection. Swabs are cultured in a microbiology laboratory and help guide the correct antibiotic/antifungal treatment
E.g. for antibiotics